In the event of a consumer dispute, consumers may refer the matter to an Alternative Dispute Resolution (ADR) entity, pursuant to Law no. 144/2015 of 8 September.
For the area where ID Digital is based (municipality of Aveiro), which is not covered by any regional arbitration centre, the competent entity is CNIACC — Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (www.cniacc.pt).
The full list of ADR entities is available on the Consumer Portal at www.consumidor.gov.pt.
Before contacting these entities, feel free to reach out to us directly at info@iddigital.pt — we always aim to resolve any issue quickly and amicably.